Frequently Asked Questions
General Questions
Glossary
Learn industry specific terms.
Troubleshooting Login Issues
Having trouble logging in? Try these tips & tricks.
How do I Download High Resolution Mock Ups from my Account?
Want to share your products? Download mock ups from your account.
Production Questions
How do I Cancel my Order?
Ordered the wrong size or color? Learn how to cancel your order.
Can I Order Samples?
Want to check out our decoration methods before opening your store? You can place a sample order to see and feel them firsthand!
What is the Turnaround Time for my Order?
How long does it take to print my order?
How are Product Sizes Determined?
How do I know what size to order?
How Do I Measure my Product to Make Sure it Matches the Size Chart?
Concerned about the fit of your product? Learn how to double check the measurements.
What are the Washing Guidelines for my Order?
Protect. Preserve. Perfect. Care for Your Garments, Care for Your Style.
Shipping Questions
Shipping Information
How much is shipping at Print Your Cause?
Customs & Duties Fees
Learn how are import duties, taxes, and additional charges for customs clearance handled.
Billing Questions
How am I Billed for my Subscription?
Have questions about paying for a subscription? Read on!
How Am I Billed for Redeemed Gift and Discount Codes?
Your customers have redeemed their gift or discount codes. How do you pay for their purchases? Read on!
How am I Billed for 3PL?
Read on for more information about 3PL fees and how they are billed.
How am I Billed when Importing Orders with a CSV File?
I imported multiple orders with a CSV file, now how do I pay for them?
How am I Billed for Net Terms?
For customers on Net30, Net45 or Net60 billing terms.
Tax Questions
How Are Taxes Handled?
Learn how we handle taxes at Print Your Cause
How Does my Sales Tax-Exempt Status Apply to my Print Your Cause Store?
Learn how your tax exemption applies to your store