General Questions

Glossary

Learn industry specific terms.

Updated 7 months ago

Troubleshooting Login Issues

Having trouble logging in? Try these tips & tricks.

Updated 1 month ago

Troubleshooting Checkout Issues

Having trouble submitting your order?

Updated 2 months ago

How to Review and Submit Your Order from a Cart Link

When your account manager sends you a cart link, follow these steps to review, edit, and submit your order.

Updated 3 weeks ago

How do I Download High Resolution Mock Ups from my Account?

Want to share your products? Download mock ups from your account.

Updated 9 months ago

Production Questions

How Do I Cancel My Order?

Ordered the wrong size or color? Learn how to cancel your order.

Updated 2 weeks ago

Can I Order Samples?

Want to check out our decoration methods before opening your store? You can place a sample order to see and feel them firsthand!

Updated 7 months ago

What is the Turnaround Time for my Order?

How long does it take to print my order?

Updated 2 weeks ago

How are Product Sizes Determined?

How do I know what size to order?

Updated 1 year ago

How Do I Measure my Product to Make Sure it Matches the Size Chart?

Concerned about the fit of your product? Learn how to double check the measurements.

Updated 6 months ago

What are the Washing Guidelines for my Order?

Protect. Preserve. Perfect. Care for Your Garments, Care for Your Style.

Updated 1 year ago

Shipping Questions

Shipping Information

Wondering how shipping works at Print Your Cause? We offer domestic and international shipping options with rates based on package weight, size, and destination. Here’s a quick overview of what you—and your customers—can expect at checkout.

Updated 1 month ago

Customs & Duties Fees

Learn how are import duties, taxes, and additional charges for customs clearance handled.

Updated 1 year ago

Billing Questions

How am I Billed for my Subscription?

Have questions about paying for a subscription? Read on!

Updated 1 year ago

How Am I Billed for Redeemed Gift and Discount Codes?

Your customers have redeemed their gift or discount codes. How do you pay for their purchases? Read on!

Updated 1 year ago

How am I Billed for 3PL?

Read on for more information about 3PL fees and how they are billed.

Updated 1 week ago

How am I Billed When Importing Orders with a CSV File?

I imported multiple orders with a CSV file. Now how do I pay for them?

Updated 3 months ago

How am I Billed for Net Terms?

For customers on Net30, Net45 or Net60 billing terms.

Updated 1 year ago

Tax Questions

How Are Taxes Handled?

Learn how we handle taxes at Print Your Cause

Updated 1 month ago

How Does my Sales Tax-Exempt Status Apply to my Print Your Cause Store?

Learn how your tax exemption applies to your store

Updated 1 year ago