Leaving Your Organization? Here's What to Do with Your Print Your Cause Account

If you're leaving your organization and someone else will be taking over your Print Your Cause account, there are a few important steps to take before your departure. These will help ensure a smooth handoff and uninterrupted service for your organization.

Written by Print Your Cause

Updated 1 month ago

Step 1: Add a New Account Administrator

Before you go, please log into your management portal and add the person who will be managing the Print Your Cause account going forward as an account administrator. This help article can walk you through that process. This ensures they'll have access to update the store, manage orders, and make any needed changes.

Step 2: Notify Your Account Manager

Send a quick email to your dedicated Print Your Cause account manager to confirm:

The name and email address of the account administrator who will be taking over the account
The date the new administrator will officially become your organization's main point of contact for Print Your Cause
If different, the name and email address of the person who will handle billing and disbursement-related communication for the organization, and the date they will become our billing contact

Having this information allows us to direct communications to the right people and provide effective support.

Step 3: Update Us on the Saved Payment Method

If your organization has a saved payment method on the account, please confirm:

Should we continue using the existing card for account-related charges?
Or will the new administrator remove it and upload a new one once they have access?

Note: If we don’t receive clear instructions, we’ll remove the saved payment method when the new administrator takes over. The new administrator will have one week to add a new card.

If a new payment method isn’t added within a week of the new administrator’s start date:

Any features that require a saved card (such as gifts and discount codes) will be temporarily disabled
If the account is on a paid plan, it will be downgraded to our Starter Plan until a new card is added

We appreciate your help in making this a smooth transition for your team. If you have any questions or need support during the handoff, your Print Your Cause account manager is here to help.

Need to close your account? Check out this article for next steps.

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