How to Add Custom Fields at Checkout

Adding custom fields at checkout can help you gather specific information from your customers. Follow these steps to add custom fields to your online store:

Written by Print Your Cause

Updated 3 months ago

1. Open Your Store Page: Log in to the management portal of your online store. Navigate to your store page.

2. Access Store Configuration: Scroll down to the Store Configuration section. Click on the "Custom fields" tile.

3. Add a Custom Field: Click the "+Add custom field" button near the top of the page.

3. Configure the Custom Field

A popup will appear. In this popup:

Enter a Name for the custom field. For example, if you want to ask customers how they heard about your store, you might enter "How Did You Hear About Us?".
Decide if the custom field "Is required". If checked, customers will need to fill out this field before completing their purchase.
Choose the type of field:
- Freeform Text Box: Allows customers to enter any text.
- Pre-defined Values: Provides a set list of options for customers to choose from.

If you select "Has pre-defined values", click on "+Add custom field value" to add each option.

5. Add Pre-defined Values: After clicking "+Add custom field value", a new field will appear where you can enter each predefined value.

6. Save Your Changes: Once you’ve configured your custom field and added any predefined values, save your changes to update your store’s checkout process.

By following these steps, you can tailor the checkout experience to collect any additional information you need from your customers. If you need further assistance, please feel free to reach out to your dedicated account manager.

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