At Print Your Cause, we strive for perfection in every order. However, we understand that mistakes can happen. When they do, we take responsibility and make it right for you and your customer.

Covered Under This Policy

We will replace any product deemed defective, damaged, or incorrect due to printing, production, or manufacturing errors, including:

• Printing Errors: Pretreat stains, dye migration, smudges, rips/tears
• Low-Quality Prints: Blurry prints caused by a printing error
• Production Errors: Incorrect design, size, product, or color; insufficiently cured or heat-pressed garments
• Manufacturing Defects: Tears, fabric flaws, stitching issues, or damaged components

Orders approved for replacement will be reprinted at zero cost.  The replacement portal may not be used for exchanges and will only reproduce the original order products exactly as they were ordered.

Not Covered Under This Policy

• Normal wear and tear, including fading, pilling, or other signs of regular use
• Incorrect sizing due to customer selection errors during ordering
• Damages caused by improper care (e.g., incorrect washing/drying methods not in accordance with the product care instructions)
• Designs built incorrectly in self-service that do not follow our published design and print guidelines
• Low-quality prints due to low-resolution artwork uploaded during the design process

Order & Tracking Issues

• Lost in Transit:

  • Requests pertaining to orders lost in transit can be filed no sooner than 5 business days after the estimated delivery date and no later than 15 days after the estimated delivery date.

  • Orders shipped internationally are not considered lost in transit until six weeks past the posted date listed for when it arrives in the destination country. 

  • We will open a claim with the carrier if orders are lost in transit and/or have had no movement on the tracking page within 72 hrs. Packages that are unable to be located will be replaced at zero cost.

• Delivered Packages: Orders marked as “delivered” by the shipping carrier are not eligible for replacement.
• Incorrect Addresses: Orders shipped to an incorrect address provided by the customer do not qualify for replacement. If the package is returned to our warehouse, we can reship the order - the customer will be responsible for additional shipping fees.

Print Your Cause is not responsible for delays caused by third-party shipping providers and does not guarantee delivery times.